Contact HiTranscript

Email HiTranscript

For product questions, account support, billing help, privacy requests, or security reports, email support@hitranscript.com. This is the official public contact address for HiTranscript. We review messages as soon as practical, but we do not promise 24-hour coverage or a fixed response time.

What to include

Tell us what you were trying to do, which workflow you used (Single, Batch, or Upload), what happened, and any error message you saw. If the question concerns an existing task or purchase, include the relevant task or order identifier when available. Screenshots can help, but remove private transcript text or other information that is not needed to investigate the problem.

Never email your password, authentication code, full payment-card number, API key, or other secret. HiTranscript support will not ask you to send those credentials by email.

Source and access questions

HiTranscript works only with supported public sources and files you are allowed to process. It does not bypass Instagram logins, private accounts, paywalls, or other access restrictions. If a public Reel fails, send the public Reel URL and the exact error shown by HiTranscript so we can distinguish a temporary source problem from an unsupported or restricted page.

Privacy, billing, and security

For a privacy request, describe the right you want to exercise and use the email address associated with your account when possible; we may need to verify your identity before acting. For a billing question, include the order identifier and payment provider, but no sensitive card details. For a suspected security issue, provide enough detail to reproduce it without accessing another person's account or data.

You can also review the Privacy Policy, Terms of Service, pricing, or the public sitemap before contacting us.